Sentiment VS
Emotional Analysis

Sentiment Analysis provides data points limited to reflect only Positive, Negative, and Neutral feelings in a conversation. In contrast, Emotional Analysis examines these sentiments in further detail and interprets them into specific behaviors.

For example, a Negative Sentiment can further be categorized into sad, angry, or skeptical, while a Positive Sentiment can be happy, optimistic, or enthusiastic.

Qaptum’s Emotions Engine, “available in Maximum and other advanced products,” offers an incomparable new dimension in understanding and interpreting the conversation around you.